Privacy Policy
Mursal Technologies Limited • Last Updated: November 03, 2026
1. Overview
This Privacy Policy describes how Mursal Technologies Limited ("Company", "we", "our", or "us") collects, uses, stores, and protects personal information when you visit or use Sadaqeyso and any related websites, applications, APIs, payment links, or communication services we provide (collectively, the "Services").
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We collect information that you provide directly to us, information generated during your use of the Services, and information from third-party integrations you choose to use:
- Account & Profile Information: Name, email address, phone number, organization details, and verification documents for registered users and organizations.
- Transaction & Activity Information: Donations, pledges, event registrations, selected campaigns, contribution amounts, currency preferences, and payment reference identifiers. Payment credentials (such as card numbers or mobile money PINs) are handled directly by licensed payment processors and are not stored on our servers.
- Communications & Customer Support: When you communicate with us or with organizations on our platform via email, SMS, WhatsApp, web forms, or other messaging channels, we collect your contact details, profile name, message content, interactive selections, and any files or location details you choose to share.
- Technical, Device & Cookie Data: IP address, browser type, operating system, referring URLs, session cookies, and usage logs used to maintain security, prevent fraud, and improve platform performance.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Providing, operating, and maintaining our Services and user accounts.
- Processing transactions, managing pledges and recurring schedules, and issuing receipts and account statements.
- Sending service notifications, verification codes, reminders, and responding to inquiries across email, SMS, and messaging channels.
- Detecting, investigating, and preventing security incidents, abuse, or fraudulent transactions.
- Complying with applicable legal, regulatory, tax, and accounting obligations.
4. Information Sharing & Disclosure
Mursal Technologies Limited does not sell or rent your personal information to third parties. We share personal data only in the following circumstances:
- With Organizations You Support: When you make a contribution, pledge, or RSVP to an organization's campaign or event, relevant details are shared with that organization to fulfill and administer your request unless you choose an anonymous option where available.
- Service Providers & Infrastructure Partners: We work with trusted third-party providers for cloud hosting, payment processing, email delivery, SMS gateways, and messaging platforms (including WhatsApp Business APIs) solely to operate and deliver the Services on our behalf.
- Legal & Regulatory Compliance: Where disclosure is required by law, regulation, court order, or governmental authority, or to protect the rights, property, or safety of our users and the public.
5. Communication Preferences & Opt-Out
You may manage your communication preferences at any time. You can unsubscribe from promotional emails using the unsubscribe link in those emails, or opt out of automated SMS and WhatsApp workflows at any time by replying
STOP
or
CANCEL
in the conversation thread.
6. Data Security & Retention
We implement administrative, technical, and physical safeguards—including encryption in transit (TLS/HTTPS), encrypted credentials at rest, and role-based access controls—to protect personal data against unauthorized access, alteration, or loss. We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or to satisfy statutory legal, accounting, or reporting requirements.
7. Your Privacy Rights & Data Deletion
Depending on your jurisdiction, you have the right to request access to, correction of, portability of, or deletion of the personal information we hold about you.
How to Request Account or Data Deletion:
- Send a request to privacy@mursaltech.com with the subject line "Data Deletion Request" and include the email address or phone number associated with your records.
- You may also request deletion directly through your account settings or by messaging our support team.
- Upon verifying your identity, we will permanently delete or anonymize your personal profile and communication records within 7 business days (except where retention of specific transaction records is required by law) and confirm once completed.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
